Techthat
scales
Tech Operations Expert based in Melbourne. I implement the automations, AI, and operational systems that help growth-stage teams move faster, reduce manual work, and scale efficiently.
About
Scott Ward
I help teams turn messy stacks into calm, connected systems. From CRMs and project tools to custom AI agents, I wire everything together so work moves on its own, not because people push it.
Read More →Services
How I help companies scale
Architecture & Automation
Design and connect the systems behind your business so work flows cleanly, reliably, and without manual patch-ups.
- System architecture across your core tools
- Workflow automation with Zapier, Make, APIs, and custom logic
- Legacy process cleanup, migration, and simplification
AI Workflows & Agents
AI agents and agentic automation that handle real operational work, not just chatbots.
- LLM-powered triage, routing, and decision support
- Content, data, and document processing pipelines
- Agent-based automations integrated into real business workflows
Tech Strategy
Fractional CTO advisory and technology roadmap consulting for growth-stage teams making critical stack decisions.
- Tech stack audits, consolidation, and optimisation
- Platform selection, procurement, and implementation guidance
- Technical planning for scale, efficiency, and future automation
Custom Dashboards & BI
Looker Studio and BigQuery dashboard consulting that turns fragmented data into trusted business intelligence.
- Cross-platform reporting from tools like HubSpot, Airtable, Xero, and internal systems
- Custom dashboards for ops, leadership, and team visibility
- BI and admin tools built for day-to-day decision-making
Recent Work
Case Studies
AI-Powered Supplier Sourcing
Automated supplier sourcing and negotiation for a major Australian online retailer, reducing manual effort to just two human touchpoints.
AI-Powered Budgeting & Expense Automation
An AI expense agent and integrations connected CRM, project tools, spreadsheets and accounting - faster reconciliation, cleaner data.
AI-First Product Video Campaigns
AI-driven product videos that swap items into realistic lifestyle scenes using stock imagery and client assets, ready for multi-channel campaigns.
Social Media Analytics ETL & Dashboarding
A live ETL pipeline pulling social data into BigQuery, powering always-on dashboards that replace manual CSV reporting across channels.
What I believe
I build the systems that free teams up to focus on the work that actually needs human judgment, creativity, and strategic thinking.
- Scott Ward
Testimonials
What They Say
"Scott was a pleasure to work with, very professional and friendly, and we received some excellent feedback. We'd definitely work with him again. Many thanks."
"Always a pleasure working with Scott & Co."
Insights
Latest Insights
The No-Collar Economy: Why AI is Rewriting Creative Operations
The most advanced creative teams don't adopt AI one tool at a time - they build systems. See how enterprise leaders scale production without scaling headcount.
Automating Media Pipelines: AI, DAM & AWS S3
The biggest bottleneck in video isn't production - it's data governance. Building automated DAM pipelines using AI, AWS S3, and Make.com.
Why Your Tech Stack Should Talk to Itself
Most small businesses don't have a software problem - they have a connection problem. How integration turns a pile of apps into a real operating system.
Contact
Get in touch.
Book a 30-minute infrastructure review and walk away with a clear roadmap for scaling your operations.
Newsletter
Get the Field Notes
A short, practical email every two weeks. No pitches, no filler - just frameworks and fixes you can use this week.